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CompletedClient · Professional services firm (Vienna)

Internal Knowledge AI Agent

RAG-based AI assistant that gives employees instant answers from company documentation and internal knowledge bases.

AI knowledge interface
Impact

60% less time searching. New hire ramp-up cut from 6 to 3 weeks.

The Challenge

A 200-person professional services firm in Vienna had documentation spread across Confluence, SharePoint, and email. New employees spent weeks ramping up, and experienced staff wasted hours searching for information.

What We Built

A production-ready internal knowledge agent: - Indexes all documentation from Confluence, SharePoint, and uploaded PDFs - Uses RAG (Retrieval-Augmented Generation) to provide accurate, sourced answers - Integrates with Microsoft Teams for natural conversational access - Tracks usage and surfaces knowledge gaps for content teams

Results

  • 60% reduction in time spent searching for information
  • New employee ramp-up time reduced from 6 weeks to 3 weeks
  • 95% answer accuracy on internal knowledge queries

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